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Terms of Service

Clear terms, plainly written.

These terms cover the use of this website and the basis on which we quote, schedule, and carry out work. Your signed project agreement always takes precedence where the two differ.

Who these terms apply to

These terms apply to everyone who uses this website, requests a quotation, or engages La Rue Construction to carry out work. By browsing the site or submitting an enquiry you accept them. If you are instructing us on behalf of a company, a landlord, or another owner, you confirm you have authority to do so.

We may update these terms from time to time. The version published on the day you accept a quotation is the version that applies to that project.

Using this website

The written content, package descriptions, layouts, and branding on this site are provided for information and may not be copied or reproduced commercially without written permission. You agree not to misuse the site, attempt to interfere with it, or submit false information through our forms.

Photography and visual material

Photography, renders, and other visuals across this site are illustrative. They are included to communicate style, standard of finish, and the kind of work we undertake, and they do not depict your property or form part of any quotation or contract.

Finishes, materials, dimensions, colours, and layouts shown may differ from what is specified for your project. Only the drawings, schedules, and finish selections listed in your written quotation and project agreement define what we will build.

Visual material appearing on this site remains the property of its respective owners. If you believe any image has been used in error, contact us at studio@larueconstruction.com and we will review and remove it promptly.

Quotes and estimates

Prices shown on the website, including package prices marked “from”, are indicative starting points based on typical scope. A binding price is only given in a written quotation following a site visit and measured survey. Quotations are valid for 30 days unless stated otherwise, and assume the scope, access, and finishes described within them.

Where a quotation contains provisional sums or allowances — for example for stone, tiling, or fixtures not yet selected — those amounts are adjusted against the actual cost once the selection is confirmed.

Placing an order

An order is formed when you accept a written quotation and pay the agreed deposit. At that point we confirm the scope, the finishes, the price, and the delivery and build dates in writing. We do not order materials or reserve crew time before then.

Permits, approvals, and site conditions

Where a project requires building permits, drawings, engineering, or approvals, we will tell you what is needed and can manage the process on your behalf where agreed. Permit and authority fees are payable by you unless the quotation states otherwise, and programme dates are subject to approvals being granted.

You are responsible for telling us about anything that affects the work — services and utility runs, known structural issues, hazardous materials, easements, or restrictions imposed by a strata, condominium board, or heritage designation.

Delivery and on-site build

Everything we supply is built and assembled at your property. Materials are delivered directly to your address on the agreed dates, and you agree to provide safe access, somewhere to unload, and a power and water supply. Risk in delivered materials passes to you on delivery; title in installed work passes on final payment.

Programme dates are our best estimate based on the agreed scope. Delays caused by weather, permitting, supplier shortages, or conditions discovered once we open up the structure will be communicated as soon as we know, with a revised date.

While work is under way the working area is a construction site. We ask that it is kept clear of occupants, pets, and belongings, and that access is not obstructed. Where we cannot work because access, approvals, or decisions are outstanding, standing time may be chargeable.

Changes to the work

Any change to the agreed scope is priced and approved in writing before it is carried out. Where hidden conditions require additional work, we stop, explain the options, and wait for your decision. Changes may affect both the price and the programme, and any revised dates are confirmed with the change.

Subcontractors and materials

We carry out work with our own crew and with selected trades engaged by us. We remain your point of contact and responsible for the work under your agreement. Natural materials such as timber and stone vary in grain, tone, and figure; reasonable variation between samples and installed material is normal and not a defect.

Payment

Payments follow the schedule set out in your project agreement — typically a deposit at order, staged payments tied to completed milestones, and a final balance on handover. Invoices are due within 14 days. Overdue amounts may attract interest at 1.5% per month.

Prices are exclusive of applicable taxes unless stated. We may pause work on a project where an undisputed invoice remains unpaid, having first given you written notice.

Completion and handover

On completion we walk the project with you and agree a written list of any outstanding items. We complete those items within a reasonable period. Minor outstanding items do not delay handover or final payment where the work is otherwise usable for its intended purpose.

Cancellation

You may cancel before materials are ordered and receive your deposit back less any design or survey time already carried out. After materials are ordered or the crew is mobilised, cancellation charges cover the committed costs. We will always set these out clearly before you decide.

Where a contract is signed at your home, any statutory cooling-off rights available to you under Ontario consumer protection legislation apply in addition to the above.

Warranty and liability

Our workmanship carries a two-year warranty from handover, alongside the manufacturer warranties on supplied products. The warranty does not cover normal wear, movement or settlement within accepted tolerances, damage caused by others, or lack of maintenance.

To make a claim, contact us in writing describing the issue and we will arrange to inspect it. The warranty applies to the original client and is conditional on the account being paid in full and on the work having been maintained as advised at handover.

Nothing in these terms limits liability for death, personal injury, or fraud. Otherwise our total liability is limited to the contract value of the work concerned, and we are not liable for indirect or consequential loss.

Privacy

Information you send through our enquiry forms is handled as described in our Privacy Policy and used to respond to you and to prepare and deliver your project.

Resolving problems

If something is not right, tell us first. Raise it with your project contact in writing and we will respond, inspect where needed, and set out how and when we will put it right. Most issues are resolved this way; where they are not, both parties agree to attempt mediation before starting proceedings.

Governing law and contact

These terms are governed by the laws of the Province of Ontario, and the courts of Ontario have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest continues to apply. Questions can be sent to studio@larueconstruction.com or (647) 496-9738, or by post to 746 Forks Rd, Port Colborne, ON L3K 5V5.

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